Your use of our website means you agree to and understand the refund policy.
Refunds
People decide to consume cannabinoids for a myriad of reasons. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Whilst we may provide links to independent advisors and studies, we make no guarantees or endorsements of such information or their advice.
For this reason, we cannot guarantee any consumer’s individual effect or satisfaction and can only guarantee only that what we say is in the bottle, is in the bottle. We make our products from extracts, so it is expected that there will be minor variations in diluted potency (+/- 15%) from the cannabinoid potency printed on our packaging. The final indication of your product cannabinoid potency can be examined in our published Certificates of Authenticity (CoA) for each batch of product that we make. Even this may be also subject to some variability between laboratories and occasionally within each laboratory’s own tests.
Therefore, we can only accept returns of unopened bottles (in the original packaging with the original shrink or tamper evident seal intact and in the same condition that you received it) when mailed back to us, post marked within calendar 30 days of the date of delivery. We cannot refund the original shipping fees (if any) paid on the order.
Please note: There are no returns or exchanges on Final Sale items.
Damage due to freight or shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description and photos of the damages to the product.
Lost Packages
If a package is lost after we ship it, which does occasionally occur, RCC will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to RCC, RCC will reship the order. Please note that RCC is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.
Product Defects & Damaged Packages
We allow 48 HOURS from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the window, it is understood that the package and products were in good condition upon delivery.
Customer Service
To arrange for a return, please contact Customer Service at the contact details below for specific returns instructions and authorization. To complete your return, please provide a brief explanation of why the product is being returned and when it was purchased. Ship it and keep a record of proof of mailing and postmark. Please be aware that you will be responsible for any loss of the package and shipping charges. Once your return is received and found to be in its original condition, we will issue a refund to the original method of payment.
